Returns & Refunds

Returns

Our standard return policy lasts 30 days. If 30 days have gone by since your purchase, typically we can’t offer you a refund or exchange.
  
To be eligible for a return, your item must be in the same condition that you received it.
  
To complete your return, we require an email receipt or other proof of purchase.
  
There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable)

We only replace items within 30 days if they arrive defective or damaged. If you need to exchange an item, send us an email at help@thepamono.com and our customer support team will help you out.